Seven Card

This Privacy Policy explains how the sole proprietor carrying on business as SEVEN TECH ("Seven Card", "we", "us", or "our") handles information when you use the Seven Card mobile application, website, customer-support channels, and related services (collectively, the "Service").

It describes the information used by the current Seven Card release, why it is used, when it may be shared, how long it is retained, and the choices available to you.

1. Who We Are

The Service is operated by the sole proprietor carrying on business as SEVEN TECH, a business registered in Malaysia under Business Registration No. 202603193652 (TR0346443-P), with its principal place of business at No. 3, Lorong Suria Aman 10, Taman Suria Aman, 14000 Bukit Mertajam, Pulau Pinang, Malaysia. Seven Card is a gift card buyback service primarily offered to adult users in Nigeria.

2. Information We Handle

2.1 Account and authentication information

• Phone number or email address used to register, sign in, receive verification codes, and recover access.
• Nickname, profile image, country/currency selection, invite code, and account status.
• Authentication and session information needed to keep you signed in and protect account access.
• If you choose Remember account and password, the app stores those credentials locally through the device's application storage. Do not enable this option on a shared device.

2.2 Gift card trades and orders

• Gift card type, country or region, denomination, card details, expected payout, and submission time.
• Gift card photographs and other evidence you choose to upload.
• Order number, status, review result, payout information, and records used to handle questions or disputes.

2.3 Wallet, bank, and withdrawal information

• Wallet balance, reward balance, wallet activity, and sold-card amounts.
• Bank name and code, account holder name, account number, and default withdrawal preference.
• Withdrawal amount, status, confirmation, and any issue or appeal details you submit.

2.4 Communications, support, and feedback

• Customer-support chat text, images, message metadata, and related order information.
• Suggestions, issue reports, support requests, and replies associated with your account.
• The app may keep a local cache of chat messages on your device so conversation history can load more quickly. You can clear that cache from Profile > Clear chat history.

2.5 Rewards and participation information

• Check-in dates, streaks, points, rewards, VIP level, and reward activity.
• Referral code, referral status, invitee display information, qualifying trade status, and referral rewards.

2.6 Photos, camera, and local files

When you choose to do so, the app can open the camera or system photo picker to select images for a gift card submission, profile image, or customer-support chat. Access depends on your platform and permission choice. The app processes selected images to prepare and upload them for the feature you requested. You can change camera or photo access through your device settings.

2.7 Network and technical information

• IP address and information ordinarily transmitted with a network request.
• App/platform version where included in a request, authentication/session identifiers, and request status.
• A randomly generated connection identifier used to establish a customer-support chat session.

The current mobile release does not request precise or background location, contacts, microphone, or advertising identifier permissions. It also does not include third-party advertising, mobile analytics, crash-reporting, or push-notification SDKs. The current marketing website does not use advertising or analytics cookies.

3. How We Use Information

We use information described above to:

• Create and maintain accounts, deliver verification codes, authenticate users, and recover access.
• Display gift card rates, receive submissions, review cards, manage orders, and calculate or issue payouts.
• Operate wallet, bank-account, withdrawal, confirmation, and withdrawal-issue features.
• Provide customer-support chat, respond to support requests, and review feedback.
• Operate check-in, points, VIP, and referral features.
• Detect abuse, investigate suspected fraud, secure accounts, enforce our User Agreement, and resolve disputes.
• Send verification codes and service-related account, security, transaction, or support communications.
• Troubleshoot failures, maintain the Service, and improve features based on support and feedback.
• Comply with applicable legal, accounting, regulatory, and law-enforcement requirements.

4. Sharing and Service Infrastructure

We do not sell your Personal Data or use it for third-party behavioural advertising.

Information may be disclosed only as needed to operate the Service, including to:

• Seven Card personnel who review gift card submissions, transactions, support, fraud, and disputes.
• Infrastructure and hosting providers that process data on our behalf to run APIs, store uploaded content, and deliver chat.
• Banks and payment-service providers involved in processing withdrawals or resolving payment issues.
• Professional advisers and authorities where disclosure is required by law or reasonably necessary to protect users, the Service, or legal rights.
• A successor organisation if all or part of the business is reorganised, acquired, or transferred, subject to applicable notice requirements.

Service providers are expected to process information only for the services they provide to us and to apply appropriate confidentiality and security safeguards.

5. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, completing transactions, resolving disputes, preventing fraud, meeting accounting requirements, and complying with applicable law.

• Account and profile data is generally kept while your account is active and until an account-deletion request is completed, subject to necessary legal or fraud-prevention retention.
• Trade, order, wallet, bank, and withdrawal records may be kept after account deletion when needed for accounting, transaction evidence, disputes, fraud prevention, or legal obligations.
• Gift card images, support content, and server-side chat records are kept only while needed to provide support, verify trades, resolve disputes, prevent abuse, or meet legal requirements.
• Technical and security records are kept for the shortest period reasonably necessary to investigate failures, secure the Service, and meet legal requirements.
• Local app data, including preferences and cached chat history, remains on your device until cleared through the app, cleared through device settings, or removed when the app is uninstalled.

When information is no longer required, we delete or anonymise it where reasonably practicable. Limited copies may remain temporarily in backups or where retention is required by law.

6. International Data Processing

The sole proprietor carrying on business as SEVEN TECH is based in Malaysia, and the Service is primarily offered in Nigeria. Your information may be processed in Malaysia, Nigeria, or other locations where our infrastructure and service providers operate. Where required, we use contractual or other lawful safeguards for cross-border processing.

7. Security

We use reasonable technical and organisational measures appropriate to the nature of the information we handle. The current production app uses HTTPS for API and upload traffic and WSS for live chat traffic. Access to account features requires authentication, and access to operational data is limited according to service needs.

Some information is stored locally by the app, including session information, preferences, optional remembered credentials, and cached chat history. Protect your device with a passcode, do not remember credentials on a shared device, and clear local data before transferring or disposing of your device.

No transmission or storage method is completely secure. If you believe your account or information has been compromised, contact us promptly at office@sevengiftcard.com.

8. Your Rights and Choices

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, or a portable copy of your Personal Data.

• Update your nickname or profile image from the profile editor.
• Update your phone number or password from Security Settings.
• Revoke camera or photo access from your device settings.
• Clear locally cached messages from Profile > Clear chat history.
• Delete your account from Profile > Delete account.
• Contact us by email for access, correction, deletion, objection, or other privacy requests that are not available in the app.

We may need to verify your identity before completing a request. Some rights may be limited where we must retain information to complete transactions, protect users, prevent fraud, resolve disputes, or comply with law.

9. Age Requirement

We do not knowingly collect Personal Data from children. If you believe a person under 18 has provided information to Seven Card, contact us so we can investigate and take appropriate action.

10. How to Delete Your Account and Data

View the dedicated account-deletion instructions.

You can request permanent account deletion through either method below.

Method 1 – In the app

1. Open Seven Card and sign in.
2. Open Profile.
3. Select Delete account and confirm the permanent deletion request.

Method 2 – External request

Email office@sevengiftcard.com with the subject Request to Delete Seven Card Account. Include the phone number or email address registered to your account so we can locate and verify the request. Do not send your password or verification code.

What happens after a valid request

• Your Seven Card account is terminated and can no longer be used.
• Personal Data that is no longer needed is deleted or anonymised.
• Records required for transactions, accounting, fraud prevention, disputes, or applicable law may be retained only for those purposes.
• Before deleting your account, withdraw any available balance and resolve open orders or withdrawal issues.

Data stored on your device

Account deletion removes the active session but may not remove every local cache already stored on your device. Before or after requesting deletion, use Profile > Clear chat history, clear Seven Card app data in your device settings, or uninstall the app to remove remaining local data.

11. Third-Party Links

The Service may open websites or services that we do not operate. Their own privacy notices govern information you provide directly to them. Review those notices before providing Personal Data.

12. Changes to This Policy

We may update this Policy when the Service, data practices, or legal requirements change. The current version and its "Last updated" date will remain available at this URL. Where required, we will also provide an in-app or other appropriate notice of material changes.

13. Applicable Privacy Laws

We handle Personal Data with regard to applicable data-protection laws, which may include Malaysia's Personal Data Protection Act 2010 and Nigeria's Data Protection Act 2023. These laws may provide additional rights or complaint routes depending on where you live.

14. Contact Us

Contact us with privacy questions, rights requests, account-deletion requests, or concerns about your information: